FAQS

DO I NEED TO HAVE AN ACCOUNT TO ORDER?

No, you can also place an order as a guest. But, there are some perks if you have an account with us: Quick checkout process Easily view your order status and order history Receive updates detailing our new releases and special promotions

WHAT I TYPED THE WRONG EMAIL ADRESS?

Please contact us support@Verona7.com so we can change your email address. We can change your email address, name, and address but we cannot change your order.

ARE THEY ANY EXCHANGE RATES?

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

WHAT PAYMENT METHOD DO YOU ACCEPT?

We accept PayPal payments. We do not accept personal checks, money orders, direct bank transfers, debit card payments, or cash on delivery.

HOW SECURE IS MY ONLINE ORDER?

When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

HOW DO I CHANGE OR CANCEL MY ORDER?

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Any cancellation made after an order has been placed, will be subject to a cancellation fee of USD 0.50 regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations. Please note that any orders that have already been packed or shipped cannot be cancelled.

HOW DO I SET MY SHIPPING ADRESS?

Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".

HOW DO A CHANGE MY ADRESS AFTER PLACING AN ORDER?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

WHEN MY ORDER WILL ARRIVE?

The delivery time is based on the shipping option that you have chosen. However, the delivery time is usually between 9 - 21 business days.

HOW I TRACK MY ORDER?

You can track your order by clicking or the main menu's link "TRACK YOUR ORDER" and you can track your order from our store online 24/7 , or by email at

WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER?

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have. info@verona7.com

WHEN WILL MY ORDER BE PROCESSED?

Orders are processed and shipped out in 2,3 days. Delivery takes approximately 7 - 21 business days to USA , Canada, and Hungary, Australia, Austria, Denmark , Bulgaria. and 9 - 25 business days to worldwide.

WILL I BE CHARGED WITH CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

IS MY ORDER BE ELIGIBLE FOR FREE SHIPPING?

We offer free shipping to all over the world.
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Someone purched a0 minutes ago from New York, USA
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Someone purched a2 minutes ago from London, Great Britain
Someone purched a3 minutes ago from Amsterdam, Netherlands
Someone purched a4 minutes ago from Berlin, Germany
Someone purched a5 minutes ago from Rome, Italy
Someone purched a6 minutes ago from New York, USA
Someone purched a0 minutes ago from Moscow, Russian
Someone purched a1 minute ago from London, Great Britain
Someone purched a2 minutes ago from Amsterdam, Netherlands
Someone purched a3 minutes ago from Berlin, Germany
Someone purched a4 minutes ago from Rome, Italy
Someone purched a5 minutes ago from New York, USA
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